Customer Feedback

Danske Møbler Customer Feedback

In compliance with the Privacy Act, customer names have been withheld. Verification of the testimonials is available at our head office at 983 Mt Eden Road, Three Kings, Auckland

“Jaiden & Nick were friendly and really helpful and great product knowledge.”

“I am writing to congratulate or commend your staff member, Lynette.  This morning we visited the store at Botany with two of our Stressless footstools that we had purchased along with two Stressless recliner chairs many years back, probably in early 2000s.  The issue was that one of the footstools was not functioning correctly.  Lynette, quickly reassured us that if she was unable to determine the fault and correct it then the “factory” would. With her patience and gentle manner, she identified the issue and corrected the problem.  Then she advised us on how to maintain the mechanism and also the leather work, advising us on the best “leather cream” and techniques on how to apply the leather conditioner.  Lynette was extremely polite, able and efficient.  A superb representative for Danske Mobler and the Stressless brand.  My wife and I felt very privileged to have dealt with her.”

“I recently purchased bedroom furniture which was delivered yesterday.  The service I received from Howard on the shop floor and your delivery staff Johnathan & Jesse was exceptional. Howard showed me a range of options, measured up items so I could make sure they would fit and was friendly, helpful and knowledgeable.  I was phoned the day before delivery to confirm the time, and the furniture arrived as promised and the packing was removed and taken away.  This excellent service is in complete contrast to the poor service I have received from Mainfreight.  Once I knew you had your own delivery team and did not need to visit any other stores.  Please pass on my thanks to your amazing team and I look forward to shopping in your store again.”

“I just wanted to give some feedback on the two movers who came to deliver and assemble our bed this morning - Ray and Lamek.  Both of them were extremely friendly and helpful, doing a great job of assembling and bringing the bed through the house with real care.  More importantly though they were great with our two small children, who were really interested in watching the put the bed together and were chatty and personable.  This level of service is of the highest level, where people go above and beyond what is technically required with a real care for customers. Please pass on my feedback to the guys, they were amazing.”

“We wanted to let you know that we are thrilled with the outdoor furniture. We did purchase this for our new home but couldn’t resist opening it yesterday once we had picked it up.  Thank you so much for your excellent service and please thank your lovely sales assistant who convinced us yesterday that we could possibly fit it into our small car rather than wait sometime for delivery option.  She was great to deal with and we would highly recommend your store to others.”
“Many, many thanks to Kiran and Lai for a great job.  Very helpful.”

“I was really Impressed with the delivery team today.  Two guys came today to deliver our bed.  They were so good and professional and they helped us to put our bed in place.  I have received delivery from so many companies but today these two gentlemen have really impressed me.  They need to be recognised and appreciated. Please let them know that we like the bed and we were so pleased with their service. This is second time I have dealt with Danske Mobler and every time their delivery is mind blowing service.  Awesome work done by Ray and Lemeki. They are both legends.”

“Jaiden and Nick did a fabulous job.  I really appreciate it.”

“Our furniture was delivered on time.  The team were excellent, especially the fact that they took all the packaging away.  Well done Danske Mobler.”

“Many thanks for your great organisation in ordering and delivering our furniture.  Stu and I are thrilled with our furniture that fitted into our villa perfectly. The delivery guys Jonathan & Jesse were outstanding and so efficient.  The BEST we have ever been involved with.  They did a superb job, so professional.  Many thanks.”

“I just wanted to say thank you to Josh & Ray who delivered the desk this morning. They were super friendly, prompt and helpful, so I wanted to pass that positive feedback on (too often people only like to complain).”

“I wanted to let you know that I have been looked after so nicely by all your staff.  Treena has been so helpful in following up my interest and I placed my order today.  You were the last shop I went to.  You have a great selection and welcoming staff.  If I need any extra seating Danske will be the first store I will be going to from now on.  Many thanks.”

“I would just like to say a big thank you to Lynette for making my furniture purchasing such a seamless process.  From the first email and phone calls, Lynette made things easier for me.  We discussed colours of fabric for the 2-seater and occasional chairs.  Lynette made some fabric samples available for me to take home to match with my carpet and made suggestions of what she thought might work.  We had conversations that were relaxed and with much laughter.  When I made my colour decisions Lynette went through the pricing and I came away feeling very well looked after and happy with my purchase.  So once again, thank you Lynette for your fabulous customer service.  I have been singing your praises to all who will listen.  I certainly will, and have, recommended Danske Mobler to my friends.  Now waiting for the arrival of said purchases, can’t wait.”

“The service from Jonathan and Jesse today was great.  They were very pleasant thank you.”

“I just wanted you to know how well the delivery of my table went this morning.  The two men Josh & Ray were courteous, attentive and helpful. THANKYOU and regards.”

“Just want to thank you and the team for supplying the fabulous Carmel cabinets so efficiently in these difficult times.  I hope you agree they are perfect in our family dining space.”

“I just wanted to say thank you for the prompt delivery of our new outdoor furniture set yesterday.  The delivery men Josh & Jesse were extremely polite and put the furniture where I wanted it placed.  They unpacked it carefully and took all the packaging.  It looks lovely outside and I can't wait to use it!  Excellent service all round, so thank you so much.”

“Just confirming the replacements were delivered   on Friday 13th August and unpacked on site.  Just wanted to give feedback on Hemi and Jesse, I was really impressed with their customer service and professionalism.”

“I would like to commend Charles for being an awesome sales consultant!  Thank you so much and we will definitely come back!  Thank you for being kind and awesome!”

“I am over the moon with my new lounge suite. Thank you for all your help and making it happen for me.  Thanks again.”

“Thanks for your amazing service.  Your guys (Josh & Jesse) were outstanding on the day and carried the couch upstairs to level 10.  We are so grateful.”

“Received the chair yesterday morning thank you very much.  Superb customer experience from yourself to your delivery team.  No complaints whatsoever.  I don’t normally do emails like this but it would be very remiss of me if I did not.  Closer to Christmas we will return to look at the remainder of the suite.  Again many thanks.”

“Our sofa and footstool arrived midday yesterday and are just beautiful.  We are so stoked with them, thank you so much to you and your team.”

“I am writing to you to let you know what a pleasure it has been to have Amanda so ably assist me in my selection of sofas and small tables.  Amanda has great product knowledge, a good eye for assessing what I was looking for and was so great to deal with.  She made my shopping expedition a most enjoyable experience.  I will be recommending to my friends that if they want great service with a very good range of furniture, to visit your store and particularly ask for Amanda to assist them.”

“I absolutely love my amazing new chair :) the customer service is second to none, thank you so much, outstanding customer care, so refreshing. It was a wonderful experience visiting your store right down to the great delivery and installation technicians. A wonderful team all round and I hope to see you all again :) ”

“Thank you so much for your prompt assistance supplying unmarked replacements without delays.
Dani, Isaac and Josh were very efficient and helpful.”

“Lovely, helpful staff, not pushy but very efficient - Elaine was excellent.  I purchased a Stressless chair, and when it was delivered I realised the colour I had chosen didn't work in my room :( The team at Mt Eden, especially Abraham the Store Manager, has sorted this out for me with no complaint - so happily, I will receive my new chair on Monday.  I highly recommend the friendly team at Danske Mobler Mt Eden!”

“Hemi and Jesse delivered our lowboys and cane outdoor suite yesterday.  They were right on time, took care to unpack the items and are both excellent representatives for your company - as is your sales consultant Danish.  Thank you for the outstanding service.”

“The delivery and communications prior to this on Thursday last week went perfectly - so a big thanks to Hemi, yourself and the Danske Mobler team, excellent service.  Thanks, from the Andreas family.”

“Desiree and I want to thank you so much for all your expertise and perspective while we were selecting our furniture through Wairau Danske Mobler.  You helped guide us with the options we had and we appreciated the knowledge and flair you shared with us - and the slightly crazy and great fun along the way. The dining, bedroom and lounge furniture looks amazing and everyone who visits us asks where we bought our furniture. Thanks too for your tolerance when we changed our mind and wanted to swap a few items that we had selected. You made our shopping for furniture an enjoyable process and we are thrilled with our purchases.”

“Thank you so much for all of your time, efforts and communication for this lounge suite.  You went above and beyond which we really appreciated.”

“Thank you so much for your help yesterday in resolving my glass table issue.  It is looking just so lovely in my entrance hall and once again I am a very satisfied Danske Mobler customer.”

“My furniture has arrived.  It looks and is fabulous. Thank you for your help and advice.  I and the family much appreciate it.  I am sure you will see us back at Danske Mobler sometime in the future.”

“Josh and Lemaki were fantastic.  Nothing was a problem for them and they are a credit to Danske Mobler.”

“Thank you so much for all of your time, efforts and communication for this lounge suite.  You went above and beyond which we really appreciated.”

“I have recently purchased 2 IMG chairs from Danske Mobler in Botany.  We were very impressed with Mark the salesperson.  We found him very friendly, helpful and knowledgeable.  He was incredibly helpful and followed up to see we were happy with the purchase.  Secondly, I would like to acknowledge Josh and Lemeki who delivered the chairs to our home.  Unfortunately, it was not a simple delivery as they had to unpack the chairs outside and carry them inside which I noted was much more awkward.  It was not a problem to these two polite young men.  When I need more furniture I shall return because of this service.  I will also talk amongst my friends and acquaintances.”

“Thank you Danske Mobler for my beautiful rimu bedroom furniture.  The attention to detail and design is exceptional as was the assistance of Andrew Willcox.  Thanks also to the drivers Jonathan and Jesse who were so quick, efficient and helpful with the delivery.  I have purchased from Danske Mobler many times over the years and have never been disappointed.”

“Super stoked, thanks so much for helping me with my Stressless chair.  Many thanks again, it’s been an absolute pleasure dealing with you and after the horrific bike accident I had I can’t wait to recover on this beauty.”

“This morning two very nice delivery men came, Jonathan and Clifton, with two long awaited chairs.  The two chaps in the delivery van were so very helpful in getting the chairs in place.  Thanks very much.”

“Couch arrived today (8th April) and Jonathan and Jesse were marvellous.  Thanks so much to Suzie. You were great to deal with and we are so pleased with the new Chancery.”

“I just wanted to thank you for all your help and efficiency.  I have employed hundreds of people in the course of my working life, and for three years I was the Chief Complaints Investigator for ACC so I know good customer service when I encounter it. In my opinion the service that you have provided me on each occasion that I have dealt with you has been absolutely excellent in every respect.”

“We recently purchased some furniture which was delivered to us at the end of last week by Josh and Hemi.  Just wanted to touch base to give some feedback about how absolutely excellent they were with the delivery. They were fast, efficient, professional and friendly – assets to your team!  Thanks again for the beautiful products and great service.”.

“Very happy with in shop experience when choosing lounge suite.  Due to Covid delivery was delayed, but when suite arrived we were very happy with it. The delivery men Jonathan and Jess were very good and helpful too, unpacking furniture and removing all wrappings. All in all excellent service.”

“I think we were greeted by Charles, who was very friendly and made shopping at Danske Mobler a happy time for us! The dining table set arrived today and I didn’t expect them to be assembled for us, so I was stoked! So happy to see Danske Mobler properly wrapped it in carpet etc. to avoid damage.”

“Great range of furniture, and the prices are very competitive. The sales lady, Sumeet, spent a fair amount of time with myself, my wife and our daughter, answering all questions, and supplying us with prices and leaflets of items of furniture that are of interest to us.”

“Thank you to Dani, Jonathan & Jesse and of course the product. Thanks for such prompt service.  Great quality product.  Happy customer.”

“I came into the showroom twice and on both occasions dealt with Sumeet and because she was so good I thought she was part of the owner’s family.  Sumeet was really helpful, polite, printed information for me and even remembered my name on my second visit in-store.  Great customer service”.

“Thank you both for providing excellent service to us on the purchase of our x2 lounge chairs recently.  You were both efficient, informative, and communicated well.   A personable and an excellent experience for us.”

“Our table was delivery Saturday morning by Josh & Nigel who were very polite and respectful.  The table is fabulous, such a wonderful high shine and we are seeing the reflection of the art work on the wall in the table top.  Please pass on my very grateful thanks to the craft men who re- lacquered my dining table, I am absolutely delighted and look forward to many more dinners with family and friends and lots of laughter around the table.”

“My husband and I purchased a number of items of furniture (both indoor and outdoor) from Danske Mobler about 12 years ago.  Firstly, the sales staff who assisted and advised us were professional, knowledgeable, and friendly.  For the last 12 years since we have been delighted with the quality of the furniture - it truly is beautifully designed, and built to last.  In the past 6 months we have needed to contact Danske Mobler with technical questions about replacement fittings for the outdoor furniture, and yesterday I spoke with Olivia and Richard regarding additional questions.  Every time we have dealt with any of the team at Danske Mobler, we have been impressed with the very high level of customer service.  Well done, and thank you, for maintaining such incredibly high standards.  The team at Danske Mobler are a pleasure to deal with, and we look forward to buying from you again in the future.”

“Thank you so much; delighted to take delivery of the Sofa bed today.  A big thank you too, to the delivery guys – they deserve a big shout out – so professional.  They take great care and give such great service – the best we have ever dealt with – certainly good ambassadors for Danske Mobler Lower Hutt.”

“We wanted to give a huge shout out and thank you, to Charles, Hemi, Josh and Sunita for their customer service, patience and thoughtfulness.  We are 40 year + customers of Danske Mobler.  In our view your customer service has only gotten better over the years, like a good red wine.  Thank you all so much for everything you did for us.  We really appreciate.”  

“Hi Elena.  Very happy with goods and service thus far.  We should have treated ourselves years ago. Makes me laugh – my very first furniture order back in the 70s was Danske Mobler - a lounge suite with liberty linen coverings.  Thank you for your help.”

“Just wanted to let you know that we are totally loving our new mattress ... it’s utterly perfect.
Thank you so much for your help, you have a great combination of being calm and patient while at the same time knowledgeable and efficient in your work.  Makes for a very enjoyable shopping experience.  We will be back if we need more furniture!  Thanks again.”

“Thank you for looking after us yesterday. Very happy customer.”

“I would just like to say how fantastic the service has been from you guys.  It has been a long time since I have experienced delivery of items without a glitch or damage, and no further intervention required on our behalf.  Pleasure to do business with you.  We will be back.

“Just to let you know we received our table and chairs today and we are so happy with it.  They look amazing.  We just need some decent weather now to enjoy it.  The delivery man Nigel was lovely and very helpful getting it where it had to go.  Thank you so much for the help we received in ordering and delivering them to us.”

“Firstly, Vicki and I would like thank you for your assistance on Monday.  It was appreciated.  It’s always nice to shop where there is no pressure on you to purchase immediately and staff provide knowledgeable information.  We came back Tuesday to place an order but you were on your day off unfortunately... Thank you for your assistance and we look forward to hearing from you in a couple of months or so.”

“Jesse and Ray are great delivery men.  Fantastic help to us – thank you.“

“Thank you so much.  A real thumbs up for you and all Danske Mobler Lower Hutt!!  Excellent service all round.  Our Stressless has just arrived – 2 days ahead of date and spot on time.  Big thumbs up for the delivery guys – excellent.  I am thrilled.“

“Just wanted to say how happy I am with the chairs, they look great.  Thank you for all the time you put in to make sure the stain was correct, I appreciate it.  Glad I went with that style too as they are very comfy.“

“You have been fantastic and without your follow up and help we would be still looking.  Thank you once again Sumeet. Hope you have a great day.”

Stressless® Testimonials

In compliance with the Privacy Act, customer names have been withheld. Verification of the testimonials is available at our head office at 983 Mt Eden Road, Three Kings, Auckland.

"I had heard amazing feedback from other people who already owned one and 'raved about how good it was'. I can wholeheartedly confirm that it is the most comfortable recliner I have ever had."

"My recliner eases some back and muscular problems. It is incredibly comfortable and has all round support. I could not find any other product with the same combination of quality, comfort and durability. The ease with which I "drop off" is great, especially when my wife wants to watch her soaps on the television. I would recommend a Stressless® recliner without hesitation. Thank you. It is a great buy!"

"I wanted to get a really comfortable chair - something that would look great and would love using on a daily basis. The chair needed to last, complement my decor and have a classic design so as not to date. Everyone who comes around wants to sit in it. The chair is beautifully made, is an investment in long term health and comfort and worth every dollar that I paid for it."

"My husband saw an advertisement in the newspaper for a Stressless® recliner and I was due for a birthday surprise. He knew I experienced back and hip discomfort so bought one for me. My pain has disappeared since I've been using my Stressless® recliner."

"I saw the Stressless® recliners at a local home show. They are not cheap and I wondered if they were going to be worth the money invested? It was worth the money I spent to feel so good. My Stressless® recliner is just so comfortable to sit in. I am a busy person and using my recliner is like taking a mini holiday from all the pressures of life. It is very well made and has given me hours of comfort. I LOVE LOVE LOVE it! As you should gather, we just love our chairs. I can't say anything more than that."

"We test drove a Stressless® chair about 3 years ago. We bought a suite for our holiday home and, more recently, another set for our home. That's how much we love them."

"I became interested in a Stressless® recliner because I wanted to eliminate the aches and pains that I was getting from my existing furniture. I now have no more back pain and I can relax when watching TV!"

"We visited your showroom while on a hunt for a comfortable recliner for my husband. My initial concern was that it is a very expensive chair. We have never spent that amount of money on chairs or any other furniture. Once we sat in a Stressless® recliner we didn't want to get up again. We ended up buying two. They are so comfortable to sit in so we spoiled ourselves. Our Stressless® recliners are everything we hoped they would be. I love the pure contentment of sinking into my chair to enjoy a good movie after a busy day. It has proven to be comfortable to nap in. My husband slept in it every afternoon when he was recovering from a major operation. I would recommend a Stressless® recliner to everyone. It is the best we have found on the market and we are very happy with ours."

"I wanted an improvement on my old recliner. I was attracted to the Stressless® recliner by the back comfort. It seems better than the one I was using. I've now eliminated a lot of back pain I used to have."

"I have a busy and stressful lifestyle and using my Stressless® recliner relieves my stress."

"I saw a Stressless® recliner in one of your showrooms. My initial interest was sparked by the sheer comfort. The first time my husband sat in it he said, "Oh yes, this is the one." When my husband has difficulty sleeping in a bed as a result of a neck problem, the recliner provides a good night's sleep. I would recommend a Stressless® recliner because the chair looks great and is very comfy. We also appreciated the prompt service we had when an adjustment was required. I appreciate the finer things in life and wanted to own something that would last for years."

"I wanted to be able to sit in a chair for longer periods without getting sore points. My wife already had one of the recliners so I decided to get one for myself as well. It is so comfortable and I like the simple design. I am now much more comfortable and relaxed"

"I wanted a great looking chair that provided immense comfort. I did some homework and actually saw how each Stressless® recliner was made and why they are so much better than other cheaper product. (Harvey Norman sells a cheaper Chinese made product but the Stressless® recliners are better engineered). The design was sound and we have bought two. I would like another two!"

"We first came across a Stressless® recliner in a friend's home. We really liked the comfort when we tried it out. It looks great and makes me feel so relaxed."