Refund Policy - Instore Purchases
We do not have to provide a refund if you have changed your mind about your purchase, so please choose carefully.
However, if you are not fully satisfied with your purchase within 7 days after delivery, please contact us to discuss your concerns.
We may, at our discretion and only if the goods are in saleable condition, either exchange your purchase or accept your purchase back, whereby a credit will be issued for use against future purchases. Freight and associated costs of all product exchanges or returns will be met by the customer.
Goods specially ordered in or custom made are non-returnable.
If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.